Complaints and Suggestions
At Pekan, we value our customers' trust and satisfaction, and we are committed to providing high-quality products and exceptional service.
In the unlikely event of any error in order processing or the arrival of a defective product, we will address and resolve the issue as quickly as possible.
Please notify us of any problems within 24 hours of receiving your order.
We also welcome your suggestions and ideas for improvement, which help us continuously enhance our services.
You can contact us via email or WhatsApp.
We are committed to responding to your inquiries or complaints within a maximum of 5 business days.
🌸 We are always honored to serve you and value your feedback 🌸
[email protected]